Archive for Security

Warning: Fraudulent Text Messages Alert

It was brought to our attention that some members and non-members received fraudulent SMS notifications or “Smishing” texts on their mobile phones. Smishing, combines the words “SMS” and “phishing”, refers to the illegal practice of sending text messages to trick a victim to reveal confidential information.

Mobile users received what looks like a notification of suspicious activity coming from A link to restore the restricted account is provided.

What to do if you receive a fraudulent SMS

  • If you do not recognize the sender, DO NOT open. NEVER click on links from an unknown sender. Clicking may infect your mobile device with malware that could copy all your stored personal information.
  • If you do recognize the sender, call the sender, and ask if they meant to send an SMS (text message).
  • Block the number, this will slow down scammers.

If you are unsure of the sender even though it says, Hawaii FCU, please call us at 808-847-1371 or 800-433-8698. Please always exercise caution.

Where To Detect Identity Theft

What is identity theft?

Identity theft is when someone steals your personal information and uses it without your permission. The fraudster can steal personal information such as your Social Security number and use it to create a new account, make purchases, or commit other fraudulent activities.

Due to technology and the internet, your personal information is always at risk. If you are not carefully monitoring your accounts, you may not notice that you have been victimized until the damage is already done.

Where to detect an identity thief

Here are some of the most common ways identity thieves can get a hold of your data:

  1. Data Breaches: A data breach happens when someone gains access to an organization’s data without authorization.
  2. Unsecured Browsing: For the most part, you can browse the internet safely if you stick to well-known websites. But if you share any information on an unsecured website or a website that has been compromised by hackers, you could be putting your sensitive information at risk and in the hands of a thief.
  3. Credit Card Theft: If a thief can gain access to your credit card information, they can use it to make unauthorized purchases. Common ways credit card theft occurs are through a data breach, physical theft, credit card skimmers and via online merchants where card information is stored.
  4. Mail Theft: Bank and credit card statements and other sensitive personal information that you can send or receive through the postal system can be intercepted and used to gain access to your data. Be sure to shred any old mail that may contain personal information.
  5. Phishing and Spam Attacks: Scammers can use email, text messages, and other forms of electronic communication to steal sensitive information. For example, a bogus email made to look like it’s from a reliable source may include a link that directs you to a spoof website that looks just like the one it’s mimicking. It may ask you to input sensitive information. If something seems suspicious, it might be an attempt at identity theft.

If you feel you may be a victim of identity theft, contact your financial institution as soon as you notice fraudulent activity. Additional steps you can take to help ensure an identity thief isn’t continuing to use your identity would be to contact the companies where you know identity fraud occurred.

Scam callers using HFCU caller-ID!

We have recently discovered that people, including non-members, have been receiving missed calls from our Hawaii FCU phone number with no voicemail being left. To ensure the safety of your personal information, please do not give out any sensitive information as these phone calls may be scam callers using the Hawaii FCU’s number as its caller-ID. Should our credit union need to contact a person, it is in our standard practice to leave a voicemail if we are unable to reach you. Our sincere apologies for any inconvenience.