Core Conversion

Hawaii Federal Credit Union Core Conversion

Hawaii Federal Credit Union is excited to announce that we are upgrading to a new core banking system on Thursday, April 1, 2021.

Our core banking system is the computer software responsible for primary credit union functions such as handling deposits and withdrawals, processing loan payments, and online and mobile banking, to name a few.

Improving Our Service to You

Upgrading our core system will position Hawaii FCU for the future by introducing new technology that will enable us to expand our services and improve processing efficiency to better serve our members. While the changes will primarily affect our internal departments, members may notice some differences in our online and mobile banking, and a new look to monthly statements.

Core Conversion Schedule and Services

The conversion will affect credit union operations from 4 p.m. Wednesday, March 31 until 1 p.m. Friday, April 2.  Hawaii FCU will be closed and Shared Branch services will be unavailable during this period. In addition, limits will be placed on Debit Card and ATM transactions during this time frame.  Members are encouraged to complete their banking and withdraw needed cash by 4 p.m. on Wednesday, March 31.

Online and mobile banking will not be available until Saturday, April 3 at approximately 9 am.

  Wednesday
3/31
Thursday
4/1
Friday
4/2
Saturday
4/3
Monday
4/5
Main Branch Regular
Hours
Closed Open
1-5 p.m.
Open
9 a.m.- Noon
Regular
Hours
Shared Branch Services Regular
Hours
Closed Open
1-5 p.m.
Open
9 a.m.- Noon
Regular
Hours
Online Banking Available
until 4 p.m.
Unavailable Unavailable Available Available
Mobile App Available
until 4 p.m.
Unavailable Unavailable Available Available
Debit Card Available
until 4 p.m.
Limited Available
after 1 p.m.
Available Available
ATM Card Available
until 4 p.m.
Limited Available
after 1 p.m.
Available Available

Safety and Security FAQs

Q: Will my account and financial information stay secure during the core conversion process? 
A: Yes, keeping your personal data and account information secure and private is a top priority for us. The core conversion process will not compromise the security of your information in any way.

Q: Will my funds be safe and secure? 
A: Your funds will remain safe and secure. All HFCU accounts are federally insured in accordance with National Credit Union Administration (NCUA) regulations for up to $250,000.

Q: Will I have access to my funds during the conversion? 
A: During the system conversion, HFCU will be closed and all transactional services — including Shared Branch services — will be unavailable from 4 p.m. Wednesday, March 31 until 1 p.m. Friday, April 2.  Online and mobile banking will not be available until Saturday, April 3 at approximately 9 am.  In addition, limits will be placed on Debit and ATM transactions during this time frame. Please refer to the schedule above for specifics.

Q: Will my account number and checking account number change? 
A: No, but members who use online and mobile banking may be required to reset their login and password. More information will be provided about this at a later date.

We are looking forward to the new changes, and we hope you are too. If you have any questions, we encourage you to contact us at 808-847-1371, option 3.