For those of you that use our VISA Credit Card for gasoline purchases at Costco, we have recently been having issues with the transaction being cancelled after the member selects the “credit” option and a PIN request prompts the keypad. When the member hits “cancel”, the entire transaction is cancelled and they are not able to proceed. We are actively working to resolve the issue.
Until then, you can bypass the problem by selecting the “Enter” key instead of “cancel” when you are prompt to enter your PIN # and the transaction will run as credit.
Thank you for your patience as we get this issue resolved and we apologize for any inconvenience.